Refund & Return Policy

Morgeana is a B2B marketplace. Each seller manages their own refund and return policy. Before making a purchase, please review the seller’s terms on the product page.

1. Scope

This policy explains how refunds and returns are generally handled on the Morgeana platform. Because transactions occur directly between buyers and independent sellers, each seller’s policy takes precedence.

2. General Principles

• Refunds are not guaranteed by the platform and are subject to each seller’s policy.
• Buyers should review the seller’s refund/return terms shown on the product page prior to checkout.
• In case of any dispute, we recommend contacting the seller directly first.
• If an issue remains unresolved, you may contact our support team at info@morgeana.com.

3. Eligibility & Conditions (Examples)

• Condition of items: Items must be unused, in original packaging, and returned within a stated window.
• Custom/Made-to-order goods: Often non-returnable unless defective (refer to seller’s terms).
• Documentation: Proof of purchase and photographic evidence may be required for damaged/defective items.

4. Return Process

• Contact the seller via the order page or contact details in the seller’s profile.
• Follow the seller’s instructions for authorization, packaging, and return shipment.
• Provide tracking information if requested. Keep all shipping receipts until the case is closed.

5. Shipping & Costs

• Unless the seller states otherwise, return shipping costs are the buyer’s responsibility.
• If an item is defective or not as described, some sellers may cover return shipping or offer replacements.

6. Refund Timelines

When approved by the seller, refunds are typically processed to the original payment method within the timeframe specified by the seller. Bank processing times may vary.

7. Non-Returnable Items

• Custom or made-to-spec products (unless defective as per seller’s policy).
• Perishable goods, hygiene products, or items explicitly marked “non-returnable.”

8. Disputes & Mediation

If you cannot reach a resolution with the seller, contact info@morgeana.com with your order details and evidence. Morgeana may assist as a neutral facilitator, but final decisions depend on the seller’s policy and applicable law.

9. Chargebacks

Initiating a chargeback with your bank or payment provider may delay resolution. We recommend working with the seller and Morgeana support first.

10. Changes to This Policy

We may update this page from time to time to reflect changes in operations or legal requirements. The “Last updated” date above indicates the most recent revision.

Contact

For assistance, email info@morgeana.com.